As important as sending clear and precise messages to the controllers, is the ability to make good announcements to the passengers. It is also your duty to keep passengers informed of the progress of the flight, weather conditions and any other events that might happen during a flight.
Good announcements can enhance your professionalism and assure passengers of a more comfortable and safe flight. Passengers can perceive if a pilot is competent, trustworthy, caring, responsible and well trained by the messages he sends during the flight.
Your messages must be well planned, though. You have to select the words carefully, to avoid ambiguities and misunderstandings. Planning also eliminates those gaps, such as ah…; uh; hum…. . The messages must be put across loud and clear, too. It is important that all passengers on board understand what you are saying.
You should also try to provide most information using the fewest number of words.
Avoid using slang, jargons or very technical vocabulary.
It is better to say “we have a technical problem related to our left main gear”, than “our left main gear “disagree light” illuminated and we have now a message in our EICAS, etc “
In case of a mechanical or weather difficulty, for example, try to tell the passengers exactly what is going on. They probably don’t know much about airplane systems, air traffic control or Metars, but they will appreciate an explanation if it is given in a simple way.
In this lesson, you will learn the standard structure of cabin announcements and tips on how to adapt it for your needs or special communications during your flights. Let’s then make your speeches more interesting and effective.
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CABIN ANNOUNCEMENTS

PATTERN ONE – ROUTINE
1. INITIAL GREETINGS
Good morning, afternoon, evening

2. INTRODUCING YOURSELF
This is Pedro Souza, the first officer

3. EN ROUTE INFORMATION/PLACES OF INTEREST
Welcome to flight 123, heading for …………..
Our flight will take an estimated 3 hours and 20 minutes…………..
We will be flying at …………… fee, with an average speed of xxxx miles per hour.
We are just passing by Manaus
We will be stopping briefly in …………. before arriving in ……………

4. WEATHER INFORMATION
The weather in route is good,
We are expecting some turbulence at…, but we will do our best to avoid it.
Miami is hot and sunny, and the temperature is xxx

5. INFORMATION ABOUT TIME
The time at our destination is 7: 35

6. APPROACH/LANDING INFORMATION
We are beginning our descend to… and expect to be at the gate at …. local time.
The current weather in……… is ……………

7. CLOSING
Thank you for choosing xxxx. It‘s been our pleasure to serve you.

PATTERN TWO – MINOR PROBLEMS, EMERGENCIES AND ABNORMAL SITUATIONS

1. ADDRESSING THE PASSENGERS
Ladies and Gentlemen

2. IDENTIFYING YOURSELF
This is Paulo Souza, The Captain

3. INFORMING ABOUT THE PROBLEM
We have just rejected our take off due to a failure in one of the computers.
We are returning to the ramp due to a mechanical problem.

4. GIVING ADDITIONAL DETAILS ABOUT THE PROBLEM
due to technical difficulties/ we have to hold cause there is an emergency in progress at the airport / the gate is occupied due to our early arrival/ checks will determine if the landing gear is in the right position

5. INFORMING ABOUT A COURSE OF ACTION AND INTENTIONS
We will be returning to the airport /we are returning to the ramp to reconfigure the aircraft for departure/
We will divert to the nearest airport / we will circle the airport for some minutes until…

6. GIVING INSTRUCTIONS
Keep your seat belts securely fastened until the aircraft has completely stopped.
Follow the flight attendants instructions carefully

8. APOLOGIZING
We apologize for this delay…

9. CLOSING
Thank you for your understanding